Frequently Asked Questions
How do I store my Goodness?
We always recommend portioning, wrapping/placing in an airtight container and freezing as that's the best way to preserve any baked goods, not just ours, for weeks or even months. Refrigerators tend to dehydrate baked goods - that's why leftover birthday cake kept in the fridge for days is never good!
All our products are preservative-free. Like any other cake/bread, this means that if you leave the products out in the open at room temperature - in Singapore's heat - they should be consumed within 2 days maximum. If kept in the refrigerator, within 5-7 days, but the products may not be as moist.
Where can I find the nutrition information for each product?
How do I know which products are free of gluten/dairy/eggs/nuts?
ALL our products are gluten, dairy and refined sugar-free. For other claims or more specific details, please see here.
How much is delivery? / Is there a minimum order?
No, we do not impose any minimum order quantity. We simply charge a flat delivery fee of $9.99 per location for orders below $49 and offer free delivery for orders of $49 and above. This applies to orders placed via our website only.
For corporate or bulk orders not placed via the website, delivery is charged at $9 per individual home (up to 3 items per location) and $30 for bulk delivery (more than 3 items).
When do you deliver? / Can you deliver at a specific time?
We deliver Monday to Saturday and selected Public Holidays between 10am and 1pm.
(Selected Public Holidays: New Year's Day, Christmas, Chinese New Year, Hari Raya Puasa, Deepavali and Good Friday)
Just check which days are available on the calendar when you check out!
Should you require delivery outside of these timings or within a very specific window, this can be arranged for a delivery fee top up of $20. We will send you an invoice for this amount and payment must be made to confirm the delivery slot.
The cut-off for next day delivery is 3.30pm.
Do give us a call at 9162 2633 if you need any help with your delivery.
What happens if I am not able to receive my delivery at the scheduled time?
Delivery slots are selected by customers but we understand that plans change. If you know ahead of time that you will not be able to receive your order, please call us at 91 622 633 to re-arrange your delivery at least 24h before your scheduled delivery. Kindly do not send us a message via Facebook/Instagram/SMS - such requests will not be entertained via these platforms as they are only checked periodically.
Re-deliveries are charged at $9.99 per location.
As all food products are perishable, for food safety reasons, a new item may need to be prepared for you depending on the re-delivery arrangement to maintain the freshness / quality / integrity of the product. The need for a new product will be determined at the discretion of Oh My Goodness! on a case-by-case basis. Such items will be billed to the customer and payment has to be received prior to delivery.
Do you have a physical location? / May I pick up my items myself?
Oh My Goodness! is an 'e-bakery' and we operate on a delivery-only basis as this helps us keep our prices down in a place like Singapore. If you'd like to pick up some Goodness when you're out and about, you can visit one of our stockists listed here.
How far in advance should I place an order?
You can order any of our items online as early as you please or with just 24 hours' notice.
Should you need anything in a hurry, give us a ring at 91 622 633 and we'll do everything we can to help! Alternatively, you can get your hands on some Goodness via one of our stockists listed here.
May I make a special request? / Do you take custom orders?
Like what you see but want to customise it? Drop us an email at email@example.com or give us a ring at 91 622 633 and we'll chat! Typically, custom orders require at least a week's notice to ensure we can give your Goodness our best.
Can I remove/replace an ingredient in any of the products?
Baking is essentially chemistry in an oven and each recipe takes several months to test and perfect before we finally bring the product to you. Ingredients can’t simply be removed or replaced without disrupting the balance of the recipe and having to recreate it entirely. Do bear in mind that as a commercial entity, we do not produce one cake at a time.
Do watch out for new products coming out from time to time, though, and maybe you'll find something that suits you just perfectly!
Can I cancel my order?
You may cancel your order and receive a full refund within 12 hours of placing your order.
After 12 hours and up to 3pm the day before your scheduled delivery, you may cancel your order and receive the value of your order in store credit to be used on our website within 6 months.
Do you provide refunds or replacements?
Refunds and replacements are provided on a case by case basis, i.e. for proven issues/defects, at the discretion of Oh My Goodness!.
If you receive an incorrect item, please give us a call at 91 622 633 within 3 hours of receipt to let us know and send us a picture of the incorrect item - we will either send you the correct item as soon as reasonably possible, stock permitting, or issue you a gift card for the value of your order to be used on our website within 6 months. You may wish to place an order for the correct item thereafter.
If you receive an item with an issue/defect, please give us a call at 91 622 633 within 3 hours of receipt to let us know and send us a picture of the issue/defect. We will arrange for pick up of the item at our own cost for internal investigation and to send to our partner laboratory, where needed. We seek your kind assistance in facilitating this pick up. Depending on the issue/defect, if proven, we will provide you with a replacement or refund at our discretion.
Refunds and replacements will not be provided for issues arising out of personal preferences e.g. not liking the taste, texture, colour.
How will my items arrive?
Depending on your order, your items will arrive chilled or frozen.
Are your products keto- / paleo- / diabetic-friendly?
As each of these diets are defined and applied differently by different individuals, we recommend checking the list of ingredients on each product page to see if it works for you.
For diabetics, we recommend checking your allowances with your doctor. Remember - our products are refined sugar-free, they are not sugar-free! (Only the vegan pizza base, the walnut breads, and vegan buckwheat bread are entirely free from added sugar.)
I am making a custom/corporate/bulk order for my company/organisation/event - why is my delivery fee different? How come I do not enjoy free delivery when there is a free delivery promotion on your website?
The $9.99 delivery fee and any free delivery promotions apply only to consumers who place orders directly on our website and pick a delivery slot within our usual delivery schedule.
For custom, corporate or bulk orders placed directly with us and not via our website based on bespoke needs, our team arranges the delivery suited to these specific needs and this is a chargeable value-added service.