Frequently Asked Questions
How can I get my hands on some Goodness?
If you are looking to have your items delivered in Singapore, you can order online via this website or RedMart.
If you are looking to purchase some Goodness in Malaysia, please refer to our Where to Find Us page: https://ohmygoodness.co/pages/where-to-find-us
How do I store my Goodness?
We always recommend portioning, wrapping in at least three layers of cling film/placing in an airtight container and freezing as that's the best way to preserve any baked goods, not just ours, for weeks or even months. Refrigerators tend to dehydrate baked goods - that's why leftover birthday cake kept in the fridge for days is never good!
All our products are preservative-free. Like any other cake/bread, this means that if you leave the products out in the open at room temperature - especially in Singapore's heat - they should be consumed within 2 days maximum. If kept in the refrigerator, within 5-7 days, but the products may not be as moist.
How much is delivery? / Is there a minimum order?
No, we do not impose any minimum order quantity. We simply charge a flat delivery fee of $9.99 per location for orders below $59 and offer free delivery for orders of $59 and above. This applies to orders placed via our website only.
For corporate or bulk orders not placed via the website, delivery is charged at $9 per individual home (up to 3 items per location) and $30 for bulk delivery (more than 3 items).
When do you deliver? / Can you deliver at a specific time?
You can select your preferred delivery date when you check out. The cut-off for next day delivery is 12pm.
Our regular delivery window is 10am to 1pm, Monday to Saturday.
For a specific delivery timing or delivery outside of this window there is a $20 delivery top up.
If you would like to proceed with the specific timing/delivery top up, do email us once you have placed your order and we will send you an invoice for the top up. The delivery slot will be booked once payment is received.
Earliest delivery slot: 7.30am to 8.30am
Latest delivery slot: 3pm to 4pm
Do email us at eatgood@ohmygoodness.co if you need any help with your delivery.
What happens if I am not able to receive my delivery at the scheduled time?
Delivery slots are selected by customers but we understand that plans change. If you know ahead of time that you will not be able to receive your order, please email us at eatgood@ohmygoodness.co to re-arrange your delivery at least 24h before your scheduled delivery.
Kindly do not send us a message via Facebook/Instagram/SMS - such requests will not be entertained via these platforms as they are only checked periodically.
Re-deliveries are charged at $9.99 per location.
As all food products are perishable, for food safety reasons, a new item may need to be prepared for you depending on the re-delivery arrangement to maintain the freshness / quality / integrity of the product. The need for a new product will be determined at the discretion of Oh My Goodness! on a case-by-case basis. Such items will be billed to the customer and payment has to be received prior to delivery.
Do you have a physical location? / May I pick up my items myself?
Oh My Goodness! operates on a delivery-only basis as this helps us keep our prices down in a place like Singapore. If you'd like to pick up some Goodness when you're out and about, you can visit one of our stockists listed here.
How far in advance should I place an order?
You can order any of our items online as early as you please or with just 24 hours' notice.
Should you need anything in a hurry, drop us an email at eatgood@ohmygoodness.co and we'll do everything we can to help! Alternatively, you can get your hands on some Goodness via one of our stockists listed here.
May I make a special request? / Do you take custom orders?
Like what you see but want to customise it? Drop us an email at eatgood@ohmygoodness.co and we'll chat! Typically, custom orders require at least a week's notice to ensure we can give your Goodness our best.
Can I remove/replace an ingredient in any of the products?
Baking is essentially chemistry in an oven and each recipe takes several months to test and perfect before we finally bring the product to you. Ingredients cannot be easily removed or replaced without disrupting the balance of the recipe and having to recreate it entirely. Do bear in mind that as a commercial entity, we do not produce one item at a time.
Watch out for new products coming out from time to time, though, and maybe you'll find something that suits you just perfectly!
Can I cancel my order?
You may cancel your order and receive a full refund within 12 hours of placing your order as long as your delivery is not scheduled for the next day.
After 12 hours and up to 12pm the day before your scheduled delivery, you may cancel your order and receive the value of your order in store credit (in the form of a gift card) to be used on our website within 6 months of the cancellation.
Do you provide refunds or replacements?
Refunds and replacements are provided on a case by case basis, i.e. for proven issues/defects, at the discretion of Oh My Goodness!.
If you receive an incorrect item, drop us an email at eatgood@ohmygoodness.co within 3 hours of receipt to let us know and send us a picture of the incorrect item - we will either send you the correct item as soon as reasonably possible, stock permitting, or issue you a gift card for the value of your order to be used on our website within 6 months. You may wish to place an order for the correct item thereafter.
If you receive an item with an issue/defect, please email us at eatgood@ohmygoodness.co within 3 hours of receipt to let us know and send us a picture of the issue/defect. We will arrange for pick up of the item at our own cost for internal investigation and to send to our partner laboratory, where needed. We seek your kind assistance in facilitating this pick up. Depending on the issue/defect, if proven, we will provide you with a replacement or refund at our discretion.
Refunds and replacements will not be provided for issues arising out of personal preferences e.g. not liking the taste, texture, colour.
How will my items arrive?
Depending on your order, your items will arrive chilled or frozen.
Are your products keto- / paleo- / diabetic-friendly?
As each of these diets is defined and applied differently by different individuals, we recommend checking the list of ingredients on each product page to see if the item works for you.
For diabetics, we recommend checking your allowances with your doctor. Remember - our products are refined sugar-free, they are not sugar-free! (Only the vegan pizza base, the walnut breads, and vegan buckwheat bread are entirely free from added sugar.)
I am making a custom/corporate/bulk order for my company/organisation/event - why is my delivery fee different? How come I do not enjoy free delivery when there is a free delivery promotion on your website?
The $9.99 delivery fee and any free delivery promotions apply only to consumers who place orders directly on our website and pick a delivery slot within our usual delivery schedule.
For custom, corporate or bulk orders placed directly with us and not via our website based on bespoke needs, our team arranges the delivery suited to these specific needs and this is a chargeable value-added service.